Refund Policy
Colebrook · Last updated October 2026
30 days to change your mind
If an item is not right for you, tell us within 30 days of delivery and we will refund the product price. This is a guarantee we choose to give: online orders in the United States carry no federal cooling-off right, and we would rather say that plainly than let you assume one exists. It sits alongside, and does not replace, whatever your state gives you.
Who pays return postage
For a change-of-mind return, you cover return shipping. If the item is defective, damaged in transit or not as described, we cover the cost and issue a full refund or a free replacement.
Damaged or defective items
If your item arrives damaged or develops a fault, contact us with a photo. In most cases we send a replacement or refund you in full without needing the item back.
Condition
Send it back unused and in its original packaging with everything it came with. We cannot refund an item that has been used or damaged after delivery, beyond handling it to see whether it suits you.
How to start a return
Email [email protected] with your order number and what you would like to do. We reply within one business day with the return address and instructions. Please do not send anything back before you hear from us.
How refunds are paid
Approved refunds go back to the original payment method within two business days of the item reaching us. Your bank typically posts them within five to ten business days after that.